A missing package can often be misplaced on a back porch, intercepted by a neighbor, or front office (for apartments and businesses). We recommend exploring these options first since there's a good chance your package can still be recovered - we're hoping this is the case for you!
Additionally, shipping companies often claim they have delivered a package, but the timestamp is not always accurate. Most customers who experience this receive their package after a few days of it being marked as delivered.
If you have not received your package after 5 business days from the time it was marked "delivered," your order may be lost in transit. In this event, please contact our Customer Experience team for further assistance.